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What Veterans Want their Health Care Providers to Know and How Academic Medical Centers Can Contribute

Credit Available - See Credits tab below.

Average Rating:
Trauma |  Wellness
Jenna Ermold, Ph.D. |  Terri Tanielian
1 Hour 04 Minutes
Audio and Video
Media Type:
On Demand
Access for 90 day(s) after purchase.


This session will provide participants with an overview of the importance of military cultural competency in serving military and veteran affiliated patients, discuss challenges and barriers to engaging this population in behavioral health care services, and outline the role of academic medical centers in bridging the gap in access to high quality services for veterans and their families.    


  1. Welcome Remarks, Introductions
  2.  Barriers to engaging service members, veterans, and their families in behavioral health
  3.  Military ethos/culture in the context of healthcare and recommendations for bridging the divide
    1. Military ethos, strengths and vulnerabilities
    2. Screening for service in health history
    3. Strategies to leverage strengths of military culture in treatment plan
    4. Missteps to avoid when working with military-connected patients
  4. Question / Answers


  1. Identify organizational and cultural barriers to engaging military and veteran affiliated patients
  2. Discuss the components and importance of military cultural competency within health care settings
  3. Describe Current efforts underway in academic medical centers to bridge gaps
  4. Define the role of academic medical centers in developing future providers  who will demonstrate culturally-informed behaviors that are likely to facilitate communication and the building of trust with military-connected patients.    



NOTE: Tuition includes one free CE Certificate (participant will be able to print the certificate of completion after completing and passing the on-line post-test evaluation). Additional certificates are available for USD per participant (additional participant will be emailed, mailed or faxed a certificate of completion after submitting and passing a post-test/evaluation). International CE rates may vary; please contact our Customer Service at 1-800-844-8260 for more details.

Continuing Education Information: This activity is designed to qualify for continuing education for the following professionals in every state: Addiction Counselors, Case Managers, Counselors, Marriage & Family Therapists, Nurses, Psychiatrists, Psychologists, Social Workers and other Mental Health Professionals

Information obtained in this course should be used within your scope of practice.

Listed below are the continuing education credit(s) currently available for this self-study, non-interactive package. Please note, your state licensing board dictates whether self-study is an acceptable form of continuing education. Please refer to your state rules and regulations. If your profession is not listed, please contact your licensing board to determine your continuing education requirements and check for reciprocal approval. For other credit inquiries not specified below, please contact or 800-844-8260 before the event.

CE Information is based on 100% attendance.

Addiction Counselors


This self-study course has been approved by PESI, Inc., as a NAADAC Approved Education Provider, for 1.0 CE in the skill group. NAADAC Provider #77553. PESI, Inc. is responsible for all aspects of their programming. Full attendance is required; no partial credit will be awarded for partial attendance.

Counselors (Self-Study)

This self-study activity consists of 1.0 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save the course outline, the certificate of completion you receive from the activity and contact your state board or organization to determine specific filing requirements.

Marriage & Family Therapists (Self-Study)

This self-study activity consists of 1.0 clock hours of continuing education instruction. Credit requirements and approvals vary per state board regulations. Please save this course outline, the certificate of completion you receive from this self-study activity and contact your state board or organization to determine specific filing requirements. 

Nurses/Nurse Practitioners/Clinical Nurse Specialists - APA (Self-Study)

This activity meets the criteria for an American Nurses Credentialing Center (ANCC) Activity. PESI, Inc. is an approved provider by the American Psychological Association, which is recognized by the ANCC for behavioral health related activities.

This self-study material qualifies for 1.0 contact hours.

Social Workers (Self-Study)

PESI, Inc., #1062, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), through the Approved Continuing Education (ACE) Program. PESI, Inc. maintains responsibility for the program. Licensed Social Workers should contact their regulatory board to determine course approval. Social Workers will receive 1.0 (Clinical) continuing education clock hours for completing this self-study package. Course Level: All Levels.

Θ Other Professions (Self-Study)

This self-study activity qualifies for 1.0 continuing education clock hours as required by many national, state and local licensing boards and professional organizations. Save your activity advertisement and certificate of completion, and contact your own board or organization for specific requirements.



Jenna Ermold, Ph.D.'s Profile

Jenna Ermold, Ph.D. Related seminars and products

Assistant Director of Training and Education.

Center for Deployment Psychology

Terri Tanielian's Profile

Terri Tanielian Related seminars and products

Terri Tanielian is a senior behavioral scientist at the RAND Corporation. Her research interests include military and veteran health policy; military suicide; military sexual assault; and psychological and behavioral effects of combat, terrorism, and disasters.  She employs both quantitative and qualitative research methods in her work, including surveys, interviews, focus groups, and analysis of administrative data, policies, programs and services. Tanielian was co–study director for RAND’s seminal 2008 study Invisible Wounds of War: Psychological and Cognitive Injuries, Their Consequences, and Services to Assist Recovery and  the principal investigator for RAND’s comprehensive study of military and veteran caregivers titled Hidden Heroes: America’s Military Caregivers.  She has conducted several assessments of issues facing veterans living in the Detroit Metropolitan Area, Massachusetts and in New York State.  She leads several other RAND studies including the Deployment Life Study, a study of military families across the deployment cycle, and a study examining community based models for expanding mental health care for veterans and their families under the Welcome Back Veterans Initiative.  Tanielian has published numerous peer-reviewed articles, book chapters, and serves on many advisory committees related to veteran mental health policy.  Tanielian has a M.A. in psychology from the American University. 

Speaker Disclosures:

Financial: Terri Tanielian has no relevant financial relationship to disclose

Nonfinancial: Terri Tanielian has no relevant nonfinancial relationship to disclose



Overall:      4.8

Total Reviews: 288

ADA Needs

We would be happy to accommodate your ADA needs; please call the Center for Deployment Psychology at 301-400-4160 or email

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